eDocs Technologies

What is Hyland Software?

About Hyland
Hyland Software is the developer of the enterprise content management (ECM) and process management software suite called OnBase.

Applications of the suite are used in healthcare, financial institutions, insurance, government, higher education and manufacturing and others.

Hyland's product suite includes:

How Hyland software works for you

Capture
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GAIN CONTROL OVER INCOMING INFORMATION
Document capture
Digitize your paper documents with a variety of capture options, including mobile capture, high-volume batch scanning and capture directly from multi-function devices (MFDs).

Electronic capture
Emails, PDFs and Microsoft Office documents are just some of the digital documents that Hyland can capture and automatically connect to other key content and processes.

Data capture
Need to get key data out of your digitized documents? With automated intelligent data capture, you can extract, classify and validate important information, and distribute the data to the people and business applications it needs to reach.

Benefits
- Improved data accuracy
- Process efficiency
- Reduce costs
- Improved security
Content Management
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PROVIDE CONSISTENT ACCESS TO ACCURATE INFORMATION
Version control
Frustration abounds when multiple versions are floating through your content universe. For professionals in any industry, it’s important that your core system can manage revisions to ensure users access the most current content.

Annotations
Allow your users to interact digitally with content by using notes, electronic signatures, stamps and other markups that can be simply applied, found and processed.

Digital signatures
Forcing customers or partners to use a fax or put a document into the mail because you require a signature doesn’t do much for the customer experience. With digital signatures, you can eliminate that hassle, secure document distribution and keep the workflow moving.

Benefits
- Improved information findability
- Improved information security
- Reduced compliance risk
- Streamlined workflows
- Maximized value of data
Process Automation
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MAKE YOUR BUSINESS PROCESS BETTER, NOT JUST FASTER
Workflow and approvals
An automated workflow — with simple configuration as needed — streamlines processes and increases high-value work time for your employees. Smart process automation allows you to easily configure and deploy rules-based automated workflows, notifications and approval processes.

Ad-hoc tasks
When a fixed workflow isn’t an option, leverage ad-hoc tasks to dynamically surface relevant tasks to users based on business rules. This simple workaround allows you to deploy a solution for a specific task, even if it’s a one-time adjustment.

Robotic Process Automation (RPA)
RPA has become a bit of a sweetheart in the smart technology sector. RPA allows your organization to automate manual, rule-based, high-volume and repetitive tasks where human touch does not add business value.

Benefits
- Accelerated business cycles
- Improved productivity
- Reduced errors and re-work
- Improved information security
- Improved workforce utilization
Communication Management
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TAKE THE HASSEL OUT OF CUSTOMER COMMUNICATION
Intuitive design
Your employees have more important things to do than learn another completely new system. Hyland’s customer communications management solution offers familiar controls and easy-to-configure templates to standardize communication types.

Integrated document creation
In the age of the customer, relevant personalization of customer communication is imperative. Through integrated document creation, you can dynamically pull data from multiple source systems to create truly personalized communication.

Multi-channel output
Easily accommodate your customers’ communications preferences. Hyland gives you the flexibility to publish or export communication in multiple formats.

Benefits
- Improved customer satisfaction
- Reduced processing time
- Improved accuracy
- Improved consistency and compliance
- Reduced costs
Collaboration
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SHARE AND COLLABORATE WITHOUT SACRIFICING CONTROL
Cloud-based
Whether your current technology infrastructure is cloud, on-premises or hybrid, adding cloud-based document sharing and collaboration is simple and will allow your organization to enjoy scalability, security and accessibility while retaining full ownership and control.

Collaboration tools
Sharing and collaborating on content internally and with partners and customers is a daily reality for most organizations. The Hyland platform provides intuitive collaboration tools so your users can easily make edits and comments or create and assign tasks for shared files, all the while maintaining a complete view into the shared content and associated activity.

Encryption and audit trails
Of course, information security and compliance are always a top priority. The Hyland platform provides end-to-end data security, extensive access controls and complete logs of user activity including sharing, access and changes. We don’t want our users to ever cringe at the idea of an audit again.

Benefits
- Increased productivity
- Improved information security
- Improved process efficiency
- Reduced compliance risk
- Improved user experience
Case Management
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MANAGE DATA AND PROCESSES SURROUNDING CASE MANAGEMENT
Data, content and process management
Help your employees manage data and processes while adhering to
your organization’s best practices. Hyland’s case management solutions standardize best practices, automate repetitive tasks and manage supporting information and documents with a single solution.

Collaboration
Cases often require participation of multiple users inside and outside your organization. When the need arises, Hyland case management solutions make it easy to facilitate user collaboration through notes, threaded discussions and history of activity surrounding a case.

Reporting and auditing
Comprehensive dashboards and easy-to-follow audit trails are the gold standard for case management. These Hyland tools increase transparency and support compliance through their comprehensive and thoughtful design.

Benefits
- Improved process standardization
- Increased productivity
- Reduced compliance risk
- Improved view into the process
- Improved customer experience
Reporting & Analytics
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VISIBILITY INTO CONTENT AND PROCESSES WITH ACTIONABLE INSIGHTS
Dashboards and reports
Choose from libraries of pre-built reporting tools or configure your own — the Hyland platform gives your users and administrators visibility into relevant processes and systems.

Audit trails
Audits and data requests happen. Reduce the stress and disruption by leveraging comprehensive audit trails and logs, pre-configuring specialized reports or even providing your auditors with customized views into the data they require.

File completeness reporting
Sometimes it’s not about the files you have, but the ones you don’t. The Hyland platform makes it easy to identify missing, aging or expired content.

Process mining
Want to take process improvement to the next level? Process mining examines data transaction logs across your systems to help drive improvement and remove bottlenecks.

Benefits
- Improved decision making
- Improved business processes
- Reduced staff disruption
- Reduced compliance risk
- Increased productivity
Search
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FIND THE RIGHT INFORMATION ACROSS YOUR ORGANIZATION
Extensive compatibility
Your users interact with numerous systems and file formats. Now they
can search across all of them. The Hyland platform gives your users the power to search text and metadata across hundreds of file formats, systems and repositories.

Intelligent search
The days of exact-word, exact-spelling and exact-file name being the only way to find what you’re looking for are gone. With intelligent search, users can find the right information faster with intelligent query design tools, relevance rankings and contextual filters.

Search automation
Need to monitor for new files or content? Users can save and share search queries and even sign up for automated search alerts so they’re notified when new content matching their query becomes available.

Benefits
- Improved information visibility
- Reduced knowledge gaps
- Increased productivity
- Reduced compliance risk
- Improved information security
Retention & Records Management
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AUTOMATE SECRE RETENTION AND DESTRUCTION OF DOCUMENTS AND RECORDS
Complete retention management
Free up your users to focus on day-to-day work instead of manually managing the lifecycle of your documents. The Hyland platform can help you automate all retention tasks including approvals, transfer to storage, legal holds, archival and deletion.

Centralized records management
One of our customers’ common concerns is how to handle retention of documents that are still on paper. With centralized records management, users can manage physical records alongside electronic records, with uniform retention policies and chain of custody.

Defensible auditing
In the modern regulatory environment, being able to prove compliance is critical. The Hyland platform provides defensible audit trails for the entire lifecycle of your records including retention and destruction.

Benefits
- Improved regulatory compliance
- Reduced costs
- Increased productivity
- Reduced security risk
- Improved process efficiency